Your Digital Tax-Free Shopping Journey for GST Refund


1

ORIGINAL PASSPORT & E-PASS

  • Tourist who purchased goods in-store must be the person requesting for GST refund.
  • Present your original passport and a valid social visit stamp or e-Pass for verification

2

SCAN

  • Allow the store staff to digitally capture details of the physical passport

3

MOBILE CUSTOMER CARE

  • Provide your email address or roaming mobile number to enjoy Mobile Customer Care.
  • Receive real-time tracking of refund transactions through a secured personalized link.
  • Departure details can be added to receive reminders for validation before departure.

4

DOWNTOWN REFUND (IN-STORE)

  • Request from the store staff the Downtown Refund (In-store) service to receive faster and fuss-free GST refunds to your credit card at the point of issuing.

5

CUSTOMS VALIDATION

  • eTRS self-help kiosk is available at both Changi and Seletar Airport.
  • Changi Airport: Download the SHOP TAX FREE App and connect to #WiFi@Changi to complete Mobile Validation.
  • Present purchases, original receipts and boarding pass / air ticket for Customs Inspection at the Airport.

SHOP TAX FREE App


The SHOP TAX FREE app has everything you need to shop the world.
It is packed with features to guide you through tax refund process.